Epic Fail
When one of the oldest and largest telco providers in the world cannot figure out how to run a pair of copper wires to an apartment in Chicago. When it places a long-time customer on hold for most of the duration of a call to check on the status of his order only to transfer to someone who can only tell him to check back later. When this company never calls or emails with a reason the customers order for service being delayed. When the online status check tool tells him the account number sent to him is invalid.
